TERMS & CONDITIONS

PRICING

All prices are subject to change without prior notice. Prices shown are in Australian dollars and inclusive of GST and exclude shipping or other charges. We reserve the right to discontinue products as necessary because of quality, availability, price or other reasons.

RETURNS

All returns must be within 7 days. A return authorization (RMA) number must be first obtained by calling Euro Performance on 07 3180 1888.

A 25% handling and restocking fee will be assessed for each item returned unless you have made other arrangements with Euro Performance.

All return shipments must be prepaid. There are no refunds on shipping.

All returned items must be in as-new, resalable condition.

Any item that has been installed on a vehicle will not be accepted for return under any condition.

Please note that certain items such as exhausts or special order items are non-returnable or refundable. Special order items include engine internal components and not in stock Integrated Engineering components.

BACKORDER

We try to keep backorders to minimum, however if Prestige & Performance (P&P) exhaust systems are low in stock, you will be immediately notified after placing your order. If this is a time sensitive purchase, please call us for approximate shipping dates. 

Most P&P systems on backorder can be supplied within 2-6 weeks.

Most ASR products on backorder can be supplied within 2-4 weeks.

Most RS-Tronic and Racingline software can be supplied within 2-4 weeks.

ORDER CANCELLATIONS

For special order cancellations, a 50% handling and restocking fee will be assessed for each item cancelled unless you have made other arrangements with Euro Performance.

CLAIMS

All merchandise is in good condition when it leaves our shipping department.

If a part is lost (box broken open) or damaged via transit, you should immediately notify Euro Performance and the carrier. ALL merchandise is shipped and insured for full value (unless chosen otherwise by the customer) and the responsibility for proper delivery is upon the carrier.

DO NOT return the damaged part(s) to Euro Performance without prior notification.

WARRANTY

All items on this site are warranted to be free from defects in the materials and workmanship prior to installation.

No warranty will apply if and to the extent that a defect is caused or worsened by one or more of the following:

  • Failure to inform Euro Performance of the defect or to have it examined by Euro Performance and a failure to give Euro Performance the opportunity to remedy it
  • If the products have been subjected to misuse, negligence or accident or used in a vehicle for racing, rallying or similar sports
  • If the products have been altered in a manner not approved by Euro Performance or installation of other parts onto products supplied by Euro Performance in a which has not been approved. This includes ECU software where the vehicle has been modified with Stage 2 hardware and the owner has failed to notify Euro Performance to have the software updated from Stage 1 to Stage 2. Also applies to DSG software where the software has been written to suit specific ECU software, stages or torque and the owner fails to notify Euro Performance.
  • Non-adherence to instructions concerning the treatment, maintenance and care of the products or a failure to have the relevant vehicle serviced in accordance with Euro Performance recommendation
  • The repair or maintenance of the products by a person other than Euro Performance or a person authorised by Euro Performance.

LEGALITY

We are not affiliated with Volkswagen Audi Group, Porsche AG, BMW, Mercedes Benz, AMG or any of their subsidiaries.

All original artwork is sole property of Euro Performance. Euro Performance is not responsible for errors on our website. Unauthorised duplication, transmission either electronic or otherwise is strictly prohibited. If you do find an error, please notify us via the Contact Us page.

Euro Performance does not encourage street racing and/or illegal racing on public roads. We encourage you to take lessons from your local racing schools and/or performance driving school(s) to better your knowledge of the use of your automobile and its handling capabilities.

LIABILITY DISCLAIMER

The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Euro Performance, its affiliates and/or its respective suppliers may make improvements and/or changes in this web site at any time.

Euro Performance and/or its respective suppliers make no representations about the suitability of the information, products, and services contained on this web site for any purpose. Euro Performance shall use reasonable care and skill in carrying out the services contained in this web site. Euro Performance, its affiliates, and/or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, products, and services, including all implied warranties, and conditions, of merchantable quality, fitness for a particular purpose, title, and non-infringement.

In no event shall Euro Performance, its affiliates and/or its suppliers be liable for any, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site, (including, but not limited to loss of use, data, profits, savings or opportunities), whether based on contract, tort, strict liability or otherwise, even if Euro Performance, its affiliates, or any of its suppliers has been advised of the possibility of damages. Except in relation to liability for death or personal injury for which no limit applies. Euro Performance, its affiliates and/or its respective suppliers shall be liable for direct loss arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, up to a maximum of the total value of the transaction under which the claim arises for any one event or series of connected events. This does not affect your statutory rights as a consumer.

All information provided on the site is not guaranteed free from errors and may contain errors or be incomplete. All materials and information are an information source only. Euro Performance do not accept any liability or responsibility whatsoever for losses or damage to any person/persons or entity arising from the use of the information provided on this site.

No warranties, guarantees or any other means whatsoever are made as to the accuracy, adequacy, reliability, correctness, completeness or suitability of any information given whatsoever pertained in the website or by any other means.

Viewers or any prospective buyers are at their own risk for any buying decisions or any other means or intentions.

We deny all and disclaim any liability for any indirect, incidental or any consequential damages, including loss of any business, profits or any other losses and expenses, whether is based on breach of contract, warranty, tort, negligence or product liability.

All warranties, liabilities or any other condition whatsoever are disclaimed and denied. (Except those such as under the Trade Practices Act).

Euro Performance are not liable for any damages or faults caused whatsoever as a result of any program faults, virus or any other internet or electronic risk which may prevail for all internet users and transmissions.